Return and Refund Policy

Return and Refund Policy

At RAM PERFUMES, we are committed to giving you a seamless and delightful shopping experience. Since personal care and fragrance products cannot be reused or resold once opened, we are unable to accept returns for used or opened items.

Our products contain active ingredients and natural extracts, so damages caused due to improper usage, neglect, or incorrect application are not covered under this policy. We strongly recommend conducting a patch test before full use.

Refund Policy

  • We are not liable for any damage that occurs after successful delivery.

  • An unboxing video with the original sealed packaging is mandatory for any refund or replacement claim related to:

    • Missing items

    • Leakage

    • Breakage

    • Damage

    • Incorrect product

  • To raise a claim, contact our support team at +971 52 406 1618 or email us at ramperfumesllc@gmail.com  with the required photos/videos under the subject line: “Refund For <Order ID>”.

  • If the package appears tampered with or damaged at the time of delivery, please refuse to accept it and inform us immediately.

  • If your order is marked as delivered but not received, notify customer care within 3 days. Claims made after this window will not be eligible for refunds.

  • Delivery charges are non-refundable as they are not returned by courier partners.

  • For COD orders, refunds will be processed to your bank account within 4–7 working days.

  • A refund request must be raised within 24 hours of receiving the order.

  • Once approved, refunds may take up to 15 days to reflect, depending on your bank’s processing timeline.

  • We will share refund confirmation, screenshots, and transaction details once processed.

Return Policy

We only accept returns in cases of severe transit-related damage, such as:

  • Leakage

  • Broken components

  • Missing items

The customer must notify us within 24–48 hours of delivery with clear photos and videos. After verification as per our refund guidelines, a refund or exchange may be initiated.

Cancellation Policy

  • Orders can be cancelled only before dispatch. A payment gateway fee of 2.5% will be deducted from the refund.

  • Refunds for prepaid orders will be credited to the original payment method within 15 days of cancellation approval.

Orders cannot be cancelled once shipped. If a prepaid order is returned to us after dispatch, a deduction of ₹75 will be applied before refunding.